{"id":10956,"date":"2022-09-24T17:51:21","date_gmt":"2022-09-24T16:51:21","guid":{"rendered":"http:\/\/rainbowbreeze.it\/?p=10956"},"modified":"2023-03-08T11:59:18","modified_gmt":"2023-03-08T10:59:18","slug":"a-playbook-for-a-successful-community-operations-team","status":"publish","type":"post","link":"https:\/\/rainbowbreeze.it\/wordpress\/a-playbook-for-a-successful-community-operations-team\/","title":{"rendered":"A Playbook for a Successful Community Operations Team"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When a community program grows, it moves from a one-person band role, to a team of people, to a team of teams. And Community Operations is often one of the first teams formed. When to start one, and how to scale it? What are its key responsibilities? It\u2019s just about data, dashboards and automations, or is there something more? In this session, I shared my best learnings in leading a dev community operations team in Google, the most embarrassing failures and &#8220;the road head&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"A Playbook for a Successful Community Operations Team | Alfredo Morresi\" width=\"1100\" height=\"619\" src=\"https:\/\/www.youtube.com\/embed\/UbRz6283IEU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>(<a href=\"https:\/\/events.cmxhub.com\/events\/details\/cmx-cmx-hq-presents-cmx-summit-2022-thrive\/\">CMX Summit<\/a>, Sept 2022)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/docs.google.com\/presentation\/d\/1fsUTGsxTzXVw__a6B0S1hR4VJDIdmG2ocRsQbhPZG8U\/edit\">Here are the slides,<\/a> with lot of info in the speaker&#8217;s notes too.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When a community program grows, it moves from a one-person band role, to a team of people, to a team of teams. And Community Operations is often one of the first teams formed. When to start one, and how to scale it? What are its key responsibilities? It\u2019s just about data, dashboards and automations, or &hellip; <a href=\"https:\/\/rainbowbreeze.it\/wordpress\/a-playbook-for-a-successful-community-operations-team\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">A Playbook for a Successful Community Operations Team<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"activitypub_content_warning":"","activitypub_content_visibility":"","activitypub_max_image_attachments":3,"activitypub_interaction_policy_quote":"anyone","activitypub_status":"","footnotes":""},"categories":[597,862],"tags":[879,634,891,855],"class_list":["post-10956","post","type-post","status-publish","format-standard","hentry","category-community","category-talk","tag-community-builder","tag-community-management","tag-community-operations","tag-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A Playbook for a Successful Community Operations Team - Rainbowbreeze<\/title>\n<meta name=\"description\" content=\"A session on Community Operations team. What does the team do? How to structure it? How to grow it? What are the common pitfalls to avoid?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rainbowbreeze.it\/a-playbook-for-a-successful-community-operations-team\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Playbook for a Successful Community Operations Team - Rainbowbreeze\" \/>\n<meta property=\"og:description\" content=\"A session on Community Operations team. What does the team do? How to structure it? How to grow it? What are the common pitfalls to avoid?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rainbowbreeze.it\/a-playbook-for-a-successful-community-operations-team\/\" \/>\n<meta property=\"og:site_name\" content=\"Rainbowbreeze\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-24T16:51:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-08T10:59:18+00:00\" \/>\n<meta name=\"author\" content=\"Alfredo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@rainbowbreeze\" \/>\n<meta name=\"twitter:site\" content=\"@rainbowbreeze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alfredo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/rainbowbreeze.it\\\/a-playbook-for-a-successful-community-operations-team\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/rainbowbreeze.it\\\/a-playbook-for-a-successful-community-operations-team\\\/\"},\"author\":{\"name\":\"Alfredo\",\"@id\":\"https:\\\/\\\/rainbowbreeze.it\\\/#\\\/schema\\\/person\\\/00e63c64a3939938a7467e3aaf54f4cf\"},\"headline\":\"A Playbook for a Successful Community Operations Team\",\"datePublished\":\"2022-09-24T16:51:21+00:00\",\"dateModified\":\"2023-03-08T10:59:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/rainbowbreeze.it\\\/a-playbook-for-a-successful-community-operations-team\\\/\"},\"wordCount\":115,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/rainbowbreeze.it\\\/#\\\/schema\\\/person\\\/00e63c64a3939938a7467e3aaf54f4cf\"},\"keywords\":[\"Community Builder\",\"Community management\",\"Community Operations\",\"Leadership\"],\"articleSection\":[\"Community\",\"Talk\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/rainbowbreeze.it\\\/a-playbook-for-a-successful-community-operations-team\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/rainbowbreeze.it\\\/a-playbook-for-a-successful-community-operations-team\\\/\",\"url\":\"https:\\\/\\\/rainbowbreeze.it\\\/a-playbook-for-a-successful-community-operations-team\\\/\",\"name\":\"A Playbook for a Successful Community Operations Team - Rainbowbreeze\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/rainbowbreeze.it\\\/#website\"},\"datePublished\":\"2022-09-24T16:51:21+00:00\",\"dateModified\":\"2023-03-08T10:59:18+00:00\",\"description\":\"A session on Community Operations team. 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