Shared lessons learned from years of hands-on experience in community building, including:
- Defining “Community Operations”: Demystifying the role and establishing its significance within an organization.The core building blocks of a Community Operations team.
- The power of data-informed decision-making for community strategy.
- The Metrics That Matter: Identifying KPIs that go beyond vanity metrics to justify the existence, and impact, of a community program.
- Actionable steps to build a high-performing Community Operations team